DELIVERY AND RETURNS
DELIVERY INFORMATION & OUR RETURNS POLICY
Delivery information
All orders for mainland UK (England and Wales) will have a delivery fee of £40. However, there are additional delivery charges for Scotland, Ireland, Northern Ireland, Isle of Wight, Isle of Man, Channel Islands and the Scilly Isles. Please call Sophie for a quote on 07936899762 or drop us an email at hello@saltybespokeinteriors.com
Once you have placed your order you will receive a conformation email. When your order is ready to be dispatched you will receive a further notification email. Our lead time is approximately 6 weeks. Our products take roughly 4 to 6 working days to arrive.
Each piece of furniture is handmade, so our delivery time is an approximate, however we try our best to work towards the stated delivery time.
On every order we ask for your email and mobile number to ensure we can contact you regarding the delivery if necessary.
If you have a preferred delivery date or you are moving to a new house. Please drop us a note via email and we can arrange specific dates for delivery or change the delivery address.
Returns policy
As each piece of furniture is handmade, we do not offer returns or refunds. So please, please ensure you have measured the dimensions correctly and are certain of the size of the furniture you wish to buy.
Returns - Exceptions
If your product is damaged in transit, we will require a photo of the damaged product in the first 48 hours. Please send the photo’s to Salty Bespoke Interiors via mobile or email.
Once the pictures have been received and we have identified them as ‘damaged in transit’ we will endeavour to repair or replace (where necessary) your furniture as quickly as possible.
You will receive a message regarding the repair process once we have clarified the damage.
Cancellations
Once you have placed your order, you have a 72 hour period where you can cancel your purchase. If you require a cancellation after this time frame unfortunately, we will not be able to honour your request. Please email us regarding the cancelation with your order details and we will provide a full refund within four working days.
Faults
If you believe there is a fault with a piece of furniture you have purchased, please contact Salty within 30 days.
If an item needs to be returned the company we will cover the delivery charges and your furniture will either be repaired or replaced. However, this warranty will not cover faults such as misuse, water damage, accidental damage and the use of inappropriate cleaning products.
Alternatively, as our products are made out of reclaimed timber if they are placed near intense heat it will cause the wood to disfigure and crack. This will also not be covered by the Salty Bespoke Interiors warranty.
